Privacy Policy maju888 – Protecting Your Personal Data

Maju888 collects your personal information through several means when you register, use the platform, or interact with our customer support. The types of data we collect are as follows:

The personal information we collect is used solely for legitimate purposes related to the provision of maju888 services. Specifically, we use your data to:

• Identity verification and KYC — ensures every member is a real individual who meets the age eligibility requirements and is not listed on any exclusion list.
• Financial transaction processing — processes deposits and withdrawals securely and accurately via payment methods integrated into the platform.
• Account security — detects suspicious login activity, unauthorised access attempts, and potential fraud to protect your account.
• Service communications — sends account-related notifications, security updates, and customer support responses.
• Responsible gaming — monitors gaming patterns to detect early signs of problem gambling and offer appropriate assistance.
• Legal compliance — fulfils reporting obligations under anti-money laundering laws and related regulations.
• Platform improvement — analyses aggregate (not individual) usage patterns to enhance the overall user experience.

Maju888 does not sell or disclose your personal information to third parties for their own marketing purposes. However, in operating the platform, we need to share certain data with the following parties:

• Payment service providers — such as FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost to process your financial transactions.
• Game providers — game software developers who provide casino, slot, and other game content within our platform, subject to strict confidentiality agreements.
• Regulatory authorities — when required by law or court order, we may be obligated to disclose information to the relevant authorities.
• Fraud prevention agency — to verify identity and detect any fraudulent activity or money laundering.

All third parties we work with are required to comply with data protection standards equivalent to our own policy, and are only permitted to use your data for agreed purposes.

Maju888 continuously invests in the most up-to-date security infrastructure to protect your personal data from unauthorized access, loss, alteration, or disclosure. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between you and our servers.
• Encryption of sensitive data stored in databases using industry-recognized encryption algorithms.
• Two-factor authentication (2FA) to protect access to your account.
• 24/7 threat monitoring by our cybersecurity team.
• Regular penetration testing conducted by qualified independent security firms.
• Role-based internal access controls ensuring only authorized staff can access user data.
• Regular data backups to a secure, geographically separate location.

The maju888 platform uses cookies and similar tracking technologies to enhance user experience and ensure the security of your session. The types of cookies we use are:

• Essential Cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collects information on how you use the platform to help us improve overall performance and user experience.
• Functional Cookies — remembers your preferences and settings such as language, region, and display preferences to deliver a more personalised experience.
• Analytics Cookies — helps us understand aggregate traffic and usage patterns for platform improvement purposes.

You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and security of the maju888 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by maju888:

To exercise any of the above rights, please contact our customer support team. We will process your request within 21 business days.

Maju888 retains your personal data for as long as necessary to fulfill the original purpose of collection, or for as long as required by applicable law. Our data retention guidelines are as follows:

• Active account data — retained for the duration your account is active and for a defined period following account closure.
• Financial transaction records — retained for a minimum of seven (7) years in accordance with Malaysian accounting and taxation legal requirements.
• KYC records — retained for a minimum of five (5) years after account closure in accordance with anti-money laundering legal requirements.
• Security logs — retained for 90 days for security incident investigation purposes.
• Support communication records — retained for two (2) years for quality control and reference purposes.

Once the retention period expires, your data will be securely deleted or anonymized in accordance with established procedures.

The maju888 platform is exclusively for adult users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

The maju888 platform may contain links to third-party websites or services that have their own privacy policies. We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policy of every website you visit. This Privacy Policy applies only to information collected through the maju888 platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the maju888 Data Protection Officer (DPO) through the following channels:

• Support email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• Target response time: 3 business days for general inquiries, 21 days for data subject rights requests.

We are committed to addressing every privacy concern seriously and transparently. If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Department of Personal Data Protection.